Rental terms

LAB37 Media AB, company registration number 559273-0187, Solnavägen 37B, 169 41 Solna, Sweden. Contact: hello@lab37.io.

1. Handover and return

Unless agreed otherwise, the renter collects the equipment from LAB37 at Solnavägen 37B and returns it to the same address. At handover, the renter or their representative must show a passport or other valid photo ID.

2. Delivery and collection

LAB37 can deliver and collect within greater Stockholm for a fee of 495 SEK per journey, 990 SEK for both. On rentals of 5,000 SEK or more one journey is free, and from 10,000 SEK both are. Those thresholds refer to the equipment rental before any discount. Collecting and returning at Solnavägen 37B is always free. Delivery is at the agreed time; the renter or their representative must be there to receive the equipment and show ID.

3. Closed periods

LAB37 may have periods with no handovers or returns, for example holidays. They are shown in the booking calendar and cannot be booked.

4. Rental period

The rental period runs from the agreed first rental day up to and including the day the equipment is due back with LAB37.

5. Risk

The renter bears the risk of loss of or damage to the equipment from the start of the rental period until LAB37 has approved the return.

6. Condition at handover

LAB37 tests the equipment and checks that it is in good condition before handover. The renter must check its function and condition in the same way. The renter's acceptance at handover confirms that this check has been made and the equipment approved. Any fault must be reported to LAB37 immediately.

7. Damage and loss

While the equipment is in the renter's possession, from handover until LAB37 has it back at its address, the renter is liable for loss of the equipment and for damage to it, other than normal wear. LAB37 must be told immediately of any loss or damage. Theft must be reported to the police and a copy of the report sent to LAB37. Damaged or missing equipment continues to be charged at the rental rate until it is repaired or returned, unless agreed otherwise. Damage is charged at the cost of repair. Equipment that LAB37 judges beyond repair, or that has been lost, is charged at its replacement value as new. Repairs due to normal wear are paid by LAB37. All other repairs are charged to the renter.

8. Insurance

The renter is fully responsible for the equipment for the whole rental period and must hold their own insurance covering loss and damage up to the replacement value. LAB37 does not insure the equipment on the renter's behalf.

9. Payment

Payment is by invoice unless agreed otherwise. LAB37 may offer card payment through the website, in which case the booking confirmation says so. Prices on the website include Swedish VAT. Businesses established outside the EU are not charged Swedish VAT, and the amounts stated then apply without VAT.

10. Right of withdrawal

Consumers have a 14-day right of withdrawal under the Swedish Distance Contracts Act (2005:59). By expressly agreeing that the rental may start within that period, you accept that the right ends once the service has been performed, and that a deduction is made for rental time already started if you withdraw before then. The right of withdrawal does not apply to businesses.

11. Cancellation

Cancellation is free up to 48 hours before the rental starts. Later cancellations are charged 50 percent of the rental amount. A no-show without cancellation is charged in full. Rent already paid is refunded accordingly.

12. Governing law, complaints and disputes

These terms are governed by Swedish law. Disputes with a business customer are settled by the Swedish courts, with Solna District Court (Solna tingsrätt) as the court of first instance. Consumers keep the protection of mandatory consumer law where they live. For complaints, contact hello@lab37.io. Consumers may also turn to the Swedish National Board for Consumer Disputes (ARN, arn.se) or the EU online dispute resolution platform.